Translated only in English to avoid misinformation

Quality, environmental protection and social commitment are priorities at MULTIAUTO PALMA, a company dedicated to the rental, repair, maintenance and sale of vehicles.

Our policy is based on the principle that each of the people who work with us directly influences the quality of our service and the impact of our activity on the environment, so they are an important part involved in achieving the following achievements:

• To understand and meet the expectations of our customers, with the aim of achieving their maximum satisfaction, taking into account the service provided.

• Involve all staff in the commitment to quality and continuous improvement of our processes, making a constant effort to update their knowledge to meet the new demands and/or needs of our customers.

• Promote the integration into the labour market of young and vulnerable people through internship training agreements with associations and institutions.

• Ensure job quality by promoting a respectful, diverse and inclusive work environment.

• Improve environmental performance and prevent pollution using all available means.

• To provide the necessary resources to ensure quality customer service and respect for the environment.

• Observe rigorous and professional behaviour in compliance with current regulations and legislation, as well as any other commitment to which the organisation subscribes.

• Incorporate, as far as possible, environmental, social and sustainable use of resources criteria in the purchase and subcontracting of services.

• We are committed to the prevention of occupational accidents and illnesses, and to compliance with the provisions of applicable legislation.

These principles, which determine our Quality and Environmental Policy, represent a declaration of intent that provides the global framework for the establishment of objectives in the management of our activities.

The Management of MULTIAUTO will ensure that this Quality and Environment Policy is understood and accepted by all personnel and is extended to all persons working on behalf of the organisation; and will periodically verify that the Integrated System established maintains its effectiveness and suitability. These principles that determine our Quality and Environmental policy are a declaration of intent that provide the global framework for the establishment of objectives in the management of our activities.

The Management: Date: 20/04/2023